GENERAL TERMS AND CONDITIONS OF SALE
Arrival time: from 4pm Departure time: noon
CANCELLATION POLICY :
Any stay cancelled at least 48 hours before the date of arrival will be postponed without charge and without conditions within the following 365 days and will not be refunded. The number of nights will be taken into account and no partial reimbursement will be claimed in the event of rescheduling of the stay at a more advantageous seasonal rate. Any cancellation within 48 hours of the date of arrival will not give rise to any reimbursement, whatever the reason, nor to any postponement of the stay.
ARTICLE 1: APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE The present General Terms and Conditions of Sale (GTCS) apply to the reservation made by the client. These GTC are available to clients on our website. Any reservation therefore implies the client’s full and unreserved acceptance of these conditions.
ARTICLE 2: ORGANISATION OF THE RESERVATION
For all clients, the reserved accommodation is made available from 4 pm on the day of arrival. They must be vacated by noon on the day of departure at the latest. Any delay beyond this time may result in the invoicing of an additional night at the posted public rate.
1/ Reservations can be made on the website, by post, by e-mail or by telephone. Except at the last minute, this method of booking is subject to confirmation by the accommodation. If the reservation is made on our partners’ websites, or directly with one of our partners, no confirmation of the accommodation is sent to the client.
2/ In order for the reservation to be definitive, last minute reservation or not, the client must pay the total amount of the stay (excluding catering), before arriving at the accommodation, except for reservations made via some of our partners.
3/ In all cases, the organisation of the reservation (this Article), the payment methods (Article 6), as well as the conditions for cancelling the reservation (Article 3) are defined in the contract signed by the client and the hirer, and if this is not the case, the conditions are the same as those applied to individuals and cited in these GTC.
ARTICLE 3: CANCELLATION
As invoicing is based on the services ordered for the entire stay, the client is invited to pay the greatest attention to the cancellation conditions defined below.
1/ The following are considered as cancellations: – Change of dates of the reservation, – Failure to pay the contractual deposit, – Oral or written warning of the non-arrival of the client for personal reasons, – Non-arrival of the client without warning, – Failure to comply with the rules of the accommodation.
2/ Cancellations of all or part of the initial reservation must be accepted in writing by the accommodation, which may, however, refuse the request to modify the services without any reason. In the absence of written acceptance by the establishment, the reservation shall be maintained under the initial terms and the accommodation shall not be liable to pay any compensation.
3/ Any stay booked or started at the accommodation is due in full in accordance with the reservation made by the client. No reduction or discount will be made in the event of non-arrival or early departure, at the initiative of the client, whatever the reason (except for exclusions below, article 3).
4/ Cancellation deadlines: If the cancellation is made more than 48 hours before the start of the holiday, the client will have the possibility of rescheduling his or her holiday without any additional costs within 365 days. If the cancellation is made less than 48 hours before the scheduled arrival date (midday), the client will not be entitled to any reimbursement and the payment will be definitively lost, as the delay will not allow the accommodation to be re-let to another client.
5/ Exclusions from the application of the cancellation conditions: – Death of a family member: a death certificate and proof of family relationship must be provided, – Hospitalization of the client, his/her spouse or a child: a hospital admission certificate specifying the reason for the admission must be provided, – Major damage to the client’s main residence (fire, destruction, burglary): proof to be provided.
ARTICLE 4: RELOCATION
In the event of the establishment being unavailable, in the event of force majeure, technical problems in the accommodation or for any other reason, the establishment reserves the right to accommodate the clients in whole or in part in accommodation of an equivalent category or, failing this, to reimburse the full price of the stay. The accommodation may not be asked to pay any additional compensation.
ARTICLE 5: PRICES
Prices are expressed in Euros. The applicable rates are those in force on the day the reservation is made. The rates include the tourist tax. They may be modified in the event of legislative and/or regulatory changes that may lead to price variations such as: modification of the applicable VAT rate, introduction of new taxes, etc. The VAT rate applied is the rate in force on the date of invoicing. In any case, if the reservation (number of people) is
In any case, if the reservation (number of rooms and/or meals) is at least 10% lower than the initial reservation, the Client may be charged new rates due to the lower services.
ARTICLE 6: PAYMENT METHODS
Payment : For both individuals and groups, payment must be made directly on the site either by telephone, by credit card or by transfer directly to the accommodation’s bank account. In the case of a reservation on the sites of our partners for which payment cannot be made online, the credit card details are taken by the hirer who undertakes to use them only in the event of cancellation as specified in Article 3: Cancellation.
ARTICLE 7: TRANSPORT
It is specified that the accommodation does not provide any services related to transport. It can therefore in no way be held responsible for problems related to the transport of clients (delays, cancellations, etc.).
ARTICLE 8: BREACHES, DAMAGE BY THE CLIENT
The client accepts and undertakes to use the accommodation in good faith. Therefore, any behaviour contrary to good morals and public order will lead the lessor to ask the client to leave the establishment without any compensation and/or refund.
Additional persons: The client undertakes not to bring additional persons without the express permission of the lessor, and not to sublet the accommodation. If this is not the case, the lessor is entitled to refuse to rent the accommodation and to retain the deposit.
ARTICLE 9: INSURANCE – DAMAGE – THEFT
The client certifies that he/she has taken out civil liability insurance to cover any damage that may be caused in the establishment during the period of his/her stay. The client must ensure the custody of the goods and materials brought by himself. He is particularly invited to take out a specific insurance policy in the event of the presence of large items of equipment or valuable goods insofar as the establishment cannot be held responsible in the event of damage to or theft of the said goods. The client is responsible for all damage caused by him/herself and undertakes, in the event of damage to the premises made available, to bear the costs of restoring these premises. Under no circumstances may the establishment be held responsible for damage of any kind, in particular fire or theft, which may affect the objects or materials left by the client during the accommodation. Similarly, any parcel, package, etc. delivered to the accommodation may be received by the host, but under no circumstances may the host be held responsible for any incident, deterioration, incorrect number of parcels, damaged parcels, or any delivery problem. In the event of a problem, the customer undertakes to contact the supplier or carrier directly. The client and his insurers waive all recourse against the accommodation, its staff and its insurers for any direct or indirect prejudice resulting from the total or partial destruction of all equipment, movable objects, fittings, any values whatsoever, goods, as well as the deprivation or disturbance of the use of the premises.
ARTICLE 10: ANIMALS
Animals are not allowed in the accommodation. Any client who arrives with an animal will be refused access to the accommodation and the cancellation conditions of article 3 will be applied.
ARTICLE 11: SMOKING
It is strictly forbidden to smoke in the accommodation except on the terraces or outside courtyard.
ARTICLE 12: LIABILITY
The accommodation cannot be held responsible for any changes in the structure of any kind whatsoever: transfer of establishment, closure of establishment, etc. The photos presented on the website are not contractual. Although every effort is made to ensure that the photographs, graphics and texts reproduced to illustrate the accommodation presented give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations or simply due to the season. The client may not claim any compensation for this. The accommodation shall not be held liable for any indirect damage caused by the present, in particular operating loss, third party damage, damage caused by the client or by its partners.
ARTICLE 13: FORCE MAJEURE
The obligations contained herein shall not be applicable or shall be suspended if their execution has become impossible due to a case of force majeure such as, in particular, an act of public authority, hostilities, war, act of the Prince, natural disaster, fire, flood, strikes without prior notice… The parties shall make every effort to prevent or reduce the effects of non-performance of the contract caused by an event of force majeure; the party wishing to invoke an event of force majeure shall immediately notify the other party of the beginning and end of this event, failing which it shall not be relieved of its responsibility.
ARTICLE 14: AMENDMENT
These GTC may be modified at any time. In this case, the accommodation will send the modifications to the client before the start of the services. The new version of the GTC shall then apply to the relationship between the parties.
ARTICLE 15: PARTIAL NULLITY
The nullity of one or more articles of these GTC shall not entail the nullity of the whole of these GTC. All other stipulations of the present terms and conditions shall remain applicable and shall produce all their effects.
ARTICLE 16: CLAIMS AND DISPUTES
In the event of a dispute, claim or disagreement concerning part of the invoice, the client undertakes to pay the undisputed part without delay and to indicate in writing to the establishment concerned the reason for and the amount of the dispute, within a period of 7 days from the date of the end of the accommodation. After this period, the service and the invoice are considered accepted and cannot give rise to any further complaint on the part of the client. In the event of a dispute, and in the absence of an amicable agreement, the competent courts will be those of the location of the registered office of the company operating the establishment.
ARTICLE 17: ELECTION OF DOMICILE
All written communications between the parties (letters, notifications, e-mails, etc.) must be sent to the accommodation’s postal or electronic address, and to the client’s postal or electronic address indicated in the reservation.
ARTICLE 18: ADDITIONAL SERVICES
The services offered by the accommodation such as meal baskets, petals, drinks, massages are governed by the terms and conditions of sale of the service providers concerned.